TERMS & CONDITIONS 

1. YOUR RESERVATION

(a) The Named person on the booking is considered the group leader and therefore must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all members who are under 21 when the booking is made. By making a booking the group leader confirms that he or she is so authorised and that all group members agree to be bound by these reservation/booking conditions. The party leader is responsible for making all payments due to us. The group leader must be at least 21 when the booking is made.
(b) After you have made a reservation with Pure Peaks (Mountain Ski & Bike Chalets), we will confirm your booking by issuing you a confirmation invoice.
(c) The confirmation invoice will be sent to the party leader. Please check this carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, acknowledgement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
(d) After you book your accommodation we will contact you prior to arrival to see if you need any assistance booking additional services such as Airport transfers Lift passes and Equipment hire. For any additional services you book through us your contract will be with the supplier of those services and not with us irrespective of whether the details of those services appear on your accommodation invoice.
(e) If you wish , you may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so in writing to hello@mountainskichalets.com
(f) If you have a medical condition or a member of your party is a person of reduced mobility, please let us know before making a booking so we can ensure that the booking is suitable for you. See clause 6.

2. PRICES, PAYMENTS AND DEPOSITS
(a) In order to confirm your reservation, you will be required to pay a 50% deposit or if your arrival date is within 60 days of your reservation full payment for your booking would be due at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you, this date will be shown on the confirmation invoice. Reminders are sent 3 days before the remaining balance is due. If we do not receive all payments due (including any surcharge where applicable) in full and on time we are entitled to assume that you wish to cancel your booking in which case the cancellation charges set out in clause 7 will become payable.
(b) We reserve the right to increase or decrease the prices of unsold arrangements at any time. We also reserve the right to increase or decrease and correct errors in advertised prices at any time before your arrangements are confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.

(c) Once the price of your chosen arrangements has been confirmed at the time of booking, we will only increase or decrease the price in the following circumstances. Price increases after booking will be passed on by way of a surcharge. A surcharge will be payable, subject to the conditions set out in this clause, if our costs increase as a direct consequence of a change in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources or (ii) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of your chosen arrangements including tourist taxes,

3. YOUR CONTRACT
(a) A binding contract between us comes into existence only after we receive a cleared payment of your 50% deposit. No confirmation invoice will be sent to you unless all necessary deposits have been paid.
(b) We both agree that Fench law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”)
(c) We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the courts of France.
(d) Where you book additional services a binding contract with the supplier of those services comes into existence when an invoice is issued to the party leader. Your contract(s) with the supplier of those services will be subject to the law referred to in their booking conditions. Any dispute, claim or other matter which arises between you and any supplier must also be dealt with in accordance with those booking conditions.

4. ACCURACY
The information contained on our website or in any promotional materials is believed to be correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change.  You must therefore ensure you check.

5. INSURANCE
(a) It is a condition of our acceptance of your booking that you obtain adequate and specialist insurance cover for all persons named on the booking to cover all the activities to be undertaken on the holiday whether as part of this contract or otherwise. This insurance must include cover for (i) cancellation or curtailment of your holiday as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons), (ii) personal accident, (iii) personal liability, (iv) medical expenses and repatriation in the event of medical need. Please note, it is your sole responsibility to ensure that the travel insurance purchased is suitable for your particular needs, including without limitation, in respect of any pre-existing medical condition (which must be disclosed to the insurer prior to purchasing the policy.)
(b) Please be aware that any advice against non-essential international travel (including as a result of the coronavirus pandemic) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. You must check the policy terms prior to purchasing your insurance.
(c) Please read your policy details carefully and take them with you on holiday.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

6. SPECIAL REQUESTS AND MEDICAL CONDITIONS / DISABILITIES / REDUCED MOBILITY / ALLERGIES / SPECIAL DIETARY REQUIREMENTS
(a) If you have any special requests, you should advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your confirmation invoice.
(b) Our Rental properties may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. Before you make your booking, we will advise you as to whether the proposed arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
(c) Should you suffer from any medical condition, disability,  significant reduction in mobility or significant allergy which may affect your trip (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.  In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs. You must also promptly advise us if any medical condition, disability,  reduced mobility or significant allergy which may affect your trip develops after your booking has been confirmed.
(d) We will advise our staff and suppliers or any allergy information you provide us with. However, you must take appropriate precautions to protect yourself whilst away. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic at the time you order or purchase this.

7. CHANGES OR CANCELLATION BY YOU
(a) If you wish to change any part of your confirmed arrangements, you must inform us in writing as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £75 per person together with any costs or charges incurred or imposed by any of our suppliers. We will send you an amended confirmation invoice confirming any agreed changes. We cannot ordinarily make any changes within 60 days of arrival and changes (except to names) will usually incur cancellation charges. A change of dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the cost of your arrangements where, for example, the basis on which the price of the original arrangements were calculated has changed.
(b) Please note that any booking discount you may have received at the time the original booking was made, may be altered or reduced whenever changes are made.
(c) You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges providing the request for the transfer is made in writing not less than 7 days before your arrival. The person(s) to whom you wish to make the transfer must also satisfy all conditions which form part of your contract with us. Requests for transfer must be accompanied by the name and other applicable details of the replacement person(s). Where a transfer to a person of your choice can be made, all costs and charges incurred or imposed by any of our suppliers, together with an amendment fee of €75, must be paid before the transfer can be effected.
(d) As certain arrangements cannot be changed after a reservation has been made, name changes, other alterations and cancellation affecting these services are likely to incur a 100% cancellation charge and the applicable cost of rebooking the service. The rebooking will always be subject to availability.
(e) You may cancel your confirmed booking at any time before your arrival. You may also transfer your booking as referred to above. If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing by post or by email. Your notice of cancellation will only take effect when it is received in writing by us at our registered address and will be effective from the date on which we receive it. We recommend that you use recorded delivery. A cancellation will result in the full loss of your 50% deposit plus if your booking is cancelled after 60 days of your arrival the full remaining balance will be payable in full.

Note 1: *please note that certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above, regardless of when the trip is cancelled.
(f) Special rules usually apply to the cancellation of additional services such as prepaid Catering services, equipment hire, ski lessons and lift passes. Refunds are subject to the booking conditions of the supplier of such services.  Refunds are not available in respect of extras that are booked but not used, or which are partially used.